Delivery

Please allow 1 business day to process in addition to the shipping times listed below for your selected shipping method. Please note that the shipping fee is determined by the order value after any discounts have been applied. Currently we could ship to UK, US and some countries in EU (France, Germany, Italy, Spain, the Netherlands, Belgium, Austria, Sweden and Poland).

• For United Kingdom

Except the British Overseas Territories and offshore islands

• For United States

Except Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Pacific, Armed Forces Europe and Armed Forces Americas.

• For France, Germany, Italy, Spain, the Netherlands, Belgium, Austria, Sweden and Poland

Return & Exchange FAQ

Q: How long is the dispatch timeframe?

A: Please allow 1 business day to process in addition to the shipping times listed above for your selected shipping method.


Q: Who is responsible for taxes & duties?

For UK

All orders placed from the UK. are shipped Duties & Taxes Paid. This means the final order amount you see at checkout, is the final amount you'll pay. There are no additional fees once your order arrives in the UK.

For the Rest of World

The shipping cost added to your order at the time of checkout does not include possible duties & taxes, which may be applied by customs in the country where the order is traveling to.

The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations on these costs.

Should you wish to return an item, VINMOSA is unable to refund any duties and taxes paid, as your payment was made directly to your local customs office. Please contact your local customs office to obtain your tax refund.


Q: How to track my order?

A: After your package is shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can click on the tracking number directly in the email to track your order.


Q: What should I do if my package has not moved for a long time or is not delivered on time?

A: If your package has not moved for a long time, please contact us immediately at service@vinmosa.com, and we will verify the status of your package for you. If your package is delivered outside the promised timeframe on our website for any reason, please contact us at service@vinmosa.com, and we will send you a pre-paid return label and provide a 100% refund.